FREQUENTLY ASKED QUESTIONS

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WHAT LOCATIONS DO WE COVER?

We cover all of San Jose, and the following cities;

• Santa Clara
• Sunnyvale
• Palo Alto
• Los Altos
• Mountain View
• Cupertino
• Campbell
• Saratoga
• Los Gatos/ Monte Sereno
• Cambrian Park
• Milpitas
• Fremont
• Newark *Recently Added!*

We cover properties within the city limits; anything further into the mountains/hills requires a $100.00 non-refundable deposit fee that goes towards your project.

WHAT TYPE OF CONSTRUCTION WORK DO YOU DO?

We are more than just a fencing company! We also specialize in COMMERCIAL WORK, DECKS, PERGOLAS,  and much more! Our company works with larger-scale projects rather than small repairs. Give us a call to see what we can do for you!

MUST I BE PRESENT DURING AN ESTIMATE?

Yes. We require home owners/ project managers to be present during the estimate to understand the extent of the project. Standard estimates take 10-15 minutes. Please keep in mind that due to traffic and other extraneous factors, the Estimator's arrival time window can range anywhere from 15 to 30 minutes. 

I HAVE MULTIPLE NEIGHBORS. WHERE DO I START?

It is always best to communicate with your neighbors that you are planning on replacing the shared fence(s).  All neighbors should be present during the estimate so that all questions can be answered. When signing the contract, please have all neighbors fill out their information so they may be invoiced separately. 

WHAT CAN I DO TO PREPARE FOR MY UPCOMING PROJECT?

Green growth removal is very important! We ask customers to provide us with three feet of clearance on each side of the fence line and at least eight inches on top. This gives us just enough clearance to work on your project. This must be cleared prior to project start date. 

Locking up the fur-babies! In the process of building, there may be open areas that may cause your  pets to run out.  To prevent this, we ask to please set up arrangements prior to project date to ensure everyone's safety.

WHAT IS THE  WARRANTY POLICY?

We offer a 5-year warranty on all craftsmanship and material. Material coverage is limited to normal wear and tear, or other conditions beyond our control. For further clarification and other questions, please send an email request to

 info@super-builders.com 

WHEN IS MY PAYMENT DUE?

Payment is always due upon project completion. Please provide the foreman with a check, money order, cashier's check, or cash. Card payments require a 3% processing fee.

HOW DOES THE PAYMENT WORK WITH MULTIPLE NEIGHBORS?

All parties can pay one neighbor, and that neighbor can submit full payment, or each neighbor can pay individually. When signing the contract, it is important to add your name, phone number, email address, and the total dollar amount responsible for in order to be invoiced correctly.

WILL THE WOOD FOR MY FENCE HAVE KNOTS?

Yes. Whether it is con-common or con-heart, it will have knots. The wood used for an outdoor fence is exterior wood. Regardless of the number of knots, your fence will remain secure and stable for many years to come.

WHAT'S THE DIFFERENCE BETWEEN CON-COMMON AND CON-HEART?

The difference is the color.

Years ago, con-heart was considered stronger and more durable because it came from old-growth redwood. That is no longer the case. California law now prohibits cutting old-growth trees, so all redwood being milled today comes from new-growth trees.

Because of this, the structural quality is the same. The main difference is appearance — con-heart provides a more consistent, even color and is typically chosen for aesthetic purposes.

WHAT'S THE DIFFERENCE BETWEEN A BACKING AND A RETAINING WALL?

Backing is pressure-treated wood installed horizontally behind the redwood boards. It’s used when there is higher soil, planter beds, or greenery against the fence. It helps protect the boards and extend the fence’s life.

A Retaining Wall is used when there is a grade difference between properties. It holds back soil and prevents it from sliding. Typically, a retaining wall is needed when the grade difference is more than 12". If it’s less than 12", a taller kickboard (2x12 instead of 2x8) is usually enough

DO YOU HANDLE PERMITS?

No, we do not handle permits. Normally, a permit is not needed for a standard fence replacement; it would be best to check with your city's limits and policies.

CAN I CUSTOMIZE A PROJECT WITH MY OWN IDEAS?

Yes!

We are open to receiving any input towards your project. Feel free to share some photos with us as well, and we can work with it!

YOU DREAM IT , WE BUILD IT! SUPER BUILDERS!