FREQUENTLY ASKED QUESTIONS

WHAT LOCATIONS DO WE COVER?

We cover all of San Jose, and the following cities;

• Santa Clara
• Sunnyvale
• Palo Alto
• Los Altos
• Mountain View
• Cupertino
• Campbell
• Saratoga
• Los Gatos/ Monte Sereno
• Cambrian Park
• Milpitas
• Fremont
• Newark *Recently Added!*

We cover properties within the city limits, anything further into the mountains/hills requires a $100.00 non-refundable deposit fee that goes towards your project.

WHAT TYPE OF CONSTRUCTION WORK DO YOU DO?

We are more than just a fencing company! We also specialize in COMMERCIAL WORK, DECKS, PERGOLAS,  and much more! Our company works with larger scale projects rather than small repairs. Give us a call to see what we can do for you!

MUST I BE PRESENT DURING AN ESTIMATE?

  Yes. We require home owners/ project managers to be present during estimate to fully understand the extent of the project. Although a project may seem simple, the estimator may point out some items that must be clarified. Standard estimates do not take much time, normally they are about 10-15 minutes.  Please keep in mind due to traffic and other extraneous factors,  Estimator's arrival time window can range anywhere from 15-30 minutes. 

I HAVE MULTIPLE NEIGHBORS, WHERE DO I START?

It is always best to communicate with your neighbors that you are planning on replacing the shared fence(s). After speaking with them, reach out to us so we can schedule an appointment to send out an estimator. It is best for all neighbors to be present during the appointment so all questions are answered promptly. When signing the contract, please have all neighbors fill out their information so they may be invoiced separately. 

WHAT CAN I DO TO PREPARE FOR MY UPCOMING PROJECT?

  Green growth removal is very important! We ask customers to provide us with three feet of clearance on each side of the fence line and at least eight inches on top. This gives us just enough clearance to work on your project. This must be cleared prior to project start date. 

Locking up the fur-babies! In the process of building, there may be open areas that may cause your  pets to run out.  To prevent this, we ask to please set up arrangements prior to project date to ensure everyone's safety.

WHAT IS THE  WARRANTY POLICY?

We offer a 5-year warranty on all craftmanship and material. Material coverage limited to normal wear and tear, or other conditions beyond our control. For further clarification and other questions, please send an email request to info@super-builders.com .

WHEN IS MY PAYMENT DUE?

Payment is always due upon project completion, please provide foreman with a check, money order, cashiers check, cash, card payments require a 2.5% processing fee.

HOW DOES THE PAYMENT WORK WITH MULTIPLE NEIGHBORS?

All parties can pay one neighbor and that neighbor can submit full payment or each neighbor can pay individually. When signing the contract, it is important to add in name, phone number, email address, and the total dollar amount responsible in order to be invoiced correctly.

WILL THE WOOD FOR MY FENCE HAVE KNOTS?

Yes. Either if it is con-common or con-heart it will have knots. The wood used  for an outdoor fence, is exterior wood. Regardless of the amount of knots, your fence will remain secure and stable for many years to come.

WHAT'S THE DIFFERENCE BETWEEN CON-COMMON AND CON-HEART?

The color. Many years ago, the answer to this question would be different. It would run along the lines of "Con-heart is stronger and more durable because it comes from the heart". This answer is no longer accurate because California has implemented a new law, making it illegal to cut down old-aged trees. Only new-aged trees are being cut, thus the quality is the same, the difference is the color. Con-heart is used for more aesthetic purpose (for a more even color look).

WHAT'S THE DIFFERENCE BETWEEN BACKING AND A RETAINING WALL?

Backing is the term used for placing pressure treated wood horizontally against the redwood boards. Backing is used when there is higher soil in certain areas, a planter bed, or greenery that may cause the redwood boards to become damaged. Adding backing to a fence will help with the longevity. A Retaining Wall is used when your neighbor or city property is at a different grade than your home. If your home is higher, the retaining wall will be set on the other side of the fence. This prevents any soil from sliding; it will help retain the soil/dirt on its belonging side. Typically a retaining wall is needed when the grading difference is more than 12"; anything shorter will only need a taller kickboard (a 2x12 Kickboard vs the standard 2x8 Kickboard).

DO YOU HANDLE PERMITS?

No, we do not handle permits. You will need to get that taken care of on your end if the project needs permit. Typically a permit is not needed for a standard fence replacement, however it would be best to check with your city's limits and policies.

CAN I CUSTOMIZE A PROJECT WITH MY OWN IDEAS?

We can help make your ideas into reality!

We are open to receiving any input towards your project. Feel free to share some photos with us as well, and we can work with it!

YOU DREAM IT , WE BUILD IT! SUPER BUILDERS!